# 2. What Is ARM (Agent Relationship Management)?

**2.1 Agents ↔ People**

People remain central to the governance of AI. ARM provides:

* **Trustless collaboration** via smart contracts that verify input/output.
* **Human-in-the-loop workflows** for critical decision points.
* **Behavioral visibility** so humans can monitor, influence, or override agent actions.

**2.2 Agents ↔ Agents**

The real revolution is agents collaborating across systems. ARM supports:

* **Synchronous and asynchronous messaging** between agents.
* **Task delegation and consensus formation** in distributed decision contexts.
* **Dispute resolution protocols** to manage conflicting goals or inconsistent behaviors.

By formalizing these interactions, ARM transforms a collection of agents into a **collaborative intelligence network**.